Privacy Policy

1. Introduction

Welcome to RetenTech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B SaaS platform and services, including when you connect your Google account through OAuth.

By accessing or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company name, job title)
• Payment and billing information
• API credentials and integration data
• Communication data from support tickets and emails
• Revenue sharing configuration and partner information

2.2 Google User Data

When you connect your Google account using OAuth, we collect and access:

• Google account email address and basic profile information
• Google Analytics data (if authorized)
• Google Ads account data and performance metrics (if authorized)
• Google AdSense revenue and earnings data (if authorized)
• Other Google services data as explicitly authorized by you

2.3 Information Collected Automatically

• Usage data and analytics
• IP addresses and device information
• Cookies and similar tracking technologies
• API usage logs and performance metrics
• Revenue tracking and reporting data

3. How We Use Your Information

3.1 General Use of Information

• Provide, operate, and maintain our services
• Process revenue sharing and payments
• Improve, personalize, and expand our services
• Communicate with you about updates, security alerts, and support
• Monitor and analyze usage and trends
• Detect and prevent fraudulent transactions
• Comply with legal obligations

3.2 Use of Google User Data

We use Google user data exclusively for:

• Providing and improving our revenue optimization services
• Analyzing your advertising performance and revenue metrics
• Creating consolidated revenue reports and dashboards
• Identifying revenue optimization opportunities
• Providing insights and recommendations for revenue growth

Important: We do NOT sell, rent, or share your Google user data with third parties for their marketing purposes. We do NOT use Google user data for purposes unrelated to providing or improving our application's functionality.

4. Data Sharing and Disclosure

4.1 General Data Sharing

We may share your information in the following circumstances:

• Revenue Partners: Shared as necessary for revenue calculations and distributions
• Service Providers: With vendors who assist in providing our services
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: With your explicit consent

4.2 Google User Data Sharing

We handle Google user data with special care:

• We NEVER sell Google user data to third parties
• We only share Google user data with service providers necessary to operate our service (e.g., cloud hosting providers)
• All service providers are bound by strict confidentiality agreements
• We may disclose Google user data if required by law, with appropriate notice to you when legally permissible
• Google user data is NEVER transferred to third parties for reasons other than providing or improving our application's functionality

5. Data Security and Protection

We implement industry-standard security measures to protect your data, with enhanced protections for sensitive information including Google user data:

• Encryption of all data in transit using TLS 1.2 or higher
• Encryption of all data at rest using AES-256 encryption
• Regular security audits and vulnerability assessments
• Strict access controls with role-based permissions
• Multi-factor authentication for all administrative access
• Employee training on data protection and security best practices
• 24/7 security monitoring and incident response procedures
• Regular security updates and patch management

5.1 Google User Data Protection

Google user data receives additional protection mechanisms including:

• Isolated storage with additional encryption layers
• Audit logs for all access and modifications
• Limited access on a need-to-know basis only
• Regular reviews of access permissions
• Immediate revocation of access upon account termination

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@retentech.com

7. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active account data: Duration of service agreement plus 90 days
• Google user data: Retained only while authorization is active
• Financial records: 7 years for tax and accounting purposes
• Analytics data: 2 years
• Support communications: 3 years

7.1 Google User Data Deletion

For Google user data specifically:

• Data is deleted immediately upon revocation of Google OAuth authorization
• Data is deleted within 30 days of account termination
• You can request immediate deletion of your Google user data at any time
• We provide a data deletion confirmation upon request

8. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain session state and authentication
• Analyze usage patterns and improve services
• Remember user preferences
• Track API usage and performance

You can manage cookie preferences through your browser settings.

10. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing them with information.

11. Google OAuth and Account Linking

When you choose to connect your Google account to RetenTech:

• We use Google OAuth 2.0 for secure authentication
• We request only the minimum permissions necessary for our service
• You can review and approve all requested permissions before granting access
• You can revoke our access at any time through your Google Account settings
• We never store your Google password

OAuth Scopes: We request access to specific Google services based on your needs, such as Google Analytics, Google Ads, and Google AdSense. Each scope is clearly explained during the authorization process.

12. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services. Any changes to how we handle Google user data will be communicated clearly, and we may request re-authorization if necessary. Continued use after changes constitutes acceptance of the updated policy.