Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and RetenTech, Inc. ("RetenTech," "we," "us," or "our") concerning your access to and use of our B2B SaaS platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you do not have permission to access our services.

2. Service Description

RetenTech provides a B2B SaaS platform for verified, authenticated developers that includes:

• Revenue sharing and tracking capabilities
• API access and integration tools
• Analytics and reporting features
• Developer authentication and verification services
• Partner management and collaboration tools

3. Account Registration and Security

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.

3.2 Account Requirements

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Accept responsibility for all activities under your account

3.3 Developer Verification

Access to certain features requires developer verification. You agree to provide necessary documentation and cooperate with our verification process.

4. Revenue Sharing Terms

4.1 Revenue Distribution

• Revenue shares are calculated based on agreed-upon percentages
• Payments are processed according to the schedule in your agreement
• All revenue calculations are subject to audit and verification
• Minimum payout thresholds may apply

4.2 Reporting and Transparency

We provide detailed reporting on revenue generation and distribution. You acknowledge that revenue projections are estimates and actual results may vary.

5. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or interfere with service operation
• Attempt to gain unauthorized access to systems or data
• Engage in fraudulent or deceptive practices
• Resell or redistribute services without authorization
• Use the service for illegal or harmful purposes

6. Intellectual Property Rights

6.1 Our Property

All rights, title, and interest in our services, including software, trademarks, and content, remain with RetenTech and our licensors.

6.2 Your Content

You retain ownership of content you submit. By using our services, you grant us a license to use, store, and process your content as necessary to provide the services.

6.3 Feedback

Any feedback or suggestions you provide may be used by RetenTech without restriction or compensation.

7. Payment Terms

7.1 Fees and Billing

• Fees are as specified in your subscription plan
• Billing occurs in advance on a recurring basis
• All fees are non-refundable except as required by law
• You are responsible for applicable taxes

7.2 Payment Methods

We accept major credit cards and ACH transfers. You authorize us to charge your payment method for all fees due.

8. Service Level Agreement

8.1 Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance.

8.2 Support

Support levels and response times are based on your subscription tier. Critical issues receive priority attention.

9. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data.

• Data encryption in transit and at rest
• Regular security audits and assessments
• Compliance with applicable data protection laws
• Data backup and disaster recovery procedures

10. Right to Refuse or Withdraw Service

10.1 Our Rights

We reserve the right to refuse service to anyone for any reason at any time. We may suspend or terminate access for:

• Violation of these Terms
• Fraudulent or illegal activity
• Risk to service security or integrity
• Non-payment of fees

10.2 Your Rights

You may terminate your account at any time through account settings or by contacting support. Termination does not relieve you of payment obligations for services already provided.

11. Disclaimers and Limitations

11.1 Disclaimers

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETENTECH'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

12. Indemnification

You agree to indemnify and hold RetenTech harmless from any claims, losses, or damages arising from your use of the services, violation of these Terms, or infringement of any third-party rights.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be notified via email or service announcement. Continued use after changes constitutes acceptance of modified Terms.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes shall first be resolved through good faith negotiations. If unresolved, disputes shall be subject to binding arbitration, except where prohibited by law.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between parties
• Severability: Invalid provisions shall be severed without affecting remaining terms
• Waiver: No waiver shall be effective unless in writing
• Assignment: You may not assign these Terms without our consent
• Force Majeure: Neither party liable for delays due to circumstances beyond control